Caila's Cleaning Crew Frequently Asked Questions

While we can customize your service to fit your needs, our standard procedure includes a full cleaning of all the finished areas of your home. This includes dusting top-to-bottom, wiping high-contact or soiled surfaces, making beds and fluffing pillows, wiping glass, cleaning bathrooms and kitchens, and vacuuming and mopping floors. 

We like to be thorough to ensure we provide housecleaning Lee's Summit, MO, residents can trust. Check out our service chart for more details!

Yes! We provide our own cleaning products, rags, mop, and vacuum. We use simple and natural solutions whenever possible and we're big supporters of Norwex products. If you want us to use a special product in your home, we're more than happy to accommodate that as long as the supplies are ready-to-use and given to our team when we arrive. We look forward to treating you with a housecleaning Lee's Summit, MO, residents recommend.

We do our best to keep the same team assigned to your house as much as possible. Schedules do change, however, and we'll periodically adjust our employees' routes to minimize their drive time and better suit their availability. That said, you certainly won't see new faces every time.

If we do have to change your team, we'll have field managers available to help train and check over their work to make sure you get consistent service. We mean it when we say we strive to provide the housecleaning Lee's Summit, MO, deserves!

Our schedule is built around a two-week rotation, which means we offer recurring service weekly, biweekly, or every four weeks. You’ll be assigned a day and time (for example, Mondays at 11:30 AM) and your cleaning will occur at that same time on every service date. We’ll notify you if we ever need to adjust your schedule.

Not interested in a recurring schedule? We can offer as-needed cleans that are billed by the hour and subject to our availability. Whichever service style you choose, you can trust that you'll receive a housecleaning Lee's Summit, MO, residents can rely on.

At Caila’s Cleaning Crew, we won’t lock you into a contract. That means you can cancel your service at any time. You may also request that an individual visit be canceled or rescheduled if something comes up. As the provider of the housecleaning Lee's Summit, MO, residents trust most, we're more than happy to work around traveling, illness, and any other conflict.

Please note that if a visit is canceled with less than 48 hours' notice, a cancellation fee will apply to recoup the lost wages for our crew.

We accept cash, check, or card! We recommend that you save a card on file with Jobber, our scheduling/payment software, and opt for automatic billing. That way, you never have to worry about missing a payment. You’ll only be charged when a visit is marked complete, so you won't be billed if you have to cancel or reschedule. Call us today to get started with the housecleaning Lee's Summit, MO, relies on.

Tipping is a great way to show your appreciation for your cleaners! If you do decide to tip, we ask that you do so in cash at the time of your service. We're unable to accept tips via check or add them to online payments.

Call us today to get started with the housecleaning Lee's Summit, MO, residents can count on.